Return & Refund Policy
We want you to get the right filter and be satisfied with your order. This policy explains how returns, exchanges, and refunds work for filters purchased at airestor.com. If anything is unclear, contact us before returning an item and we will walk you through it.
Our Right-Fit Guarantee
If you order the wrong size, or we ship the wrong size, we will make it right. Contact us within 30 days of delivery and we will arrange an exchange for the correct size or a refund. We cover the shipping cost of correcting any error that is ours.
Standard returns (30 days)
You may return unused filters in their original, unopened packaging within 30 days of delivery for a refund. To be eligible:
- The filter must be unused and in the same condition you received it.
- It must be in its original, unopened packaging.
- You have a proof of purchase or order number.
Items we cannot accept
For health and hygiene reasons, we cannot accept returns of air filters that have been opened, installed, or used, unless the item is defective or was sent in error. Used filters cannot be resold and cannot be restocked.
Defective, damaged, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. We will replace the item or issue a full refund, including any shipping costs, at no charge to you. Photos of the issue help us resolve it quickly.
Return shipping
For standard returns (a change of mind or a size ordered in error where you decline an exchange), you are responsible for return shipping costs. Original shipping charges, if any, are non-refundable. When a return results from our error or a defective product, Airestor pays return shipping.
How to start a return
Email sales@airestor.com or call (208) 254-0409 with your order number and the reason for the return. We will confirm eligibility and provide return instructions and the return address. Please do not send items back before contacting us, as unauthorized returns may be delayed.
Refunds
Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5 to 7 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Managed delivery accounts
Property management, hospitality, and other managed replenishment accounts are governed by the terms of their individual service agreement, which may differ from this retail policy. Contact your account representative for details.
